Oversees the day to day clinical operations of a patient care units for GYN/OB and Reproductive Endocrinology.Works with administration, managers and health care providers to establish and review cmTent practices. Supervises Patient Service Coordinator employees which includes hiring, evaluations, time management, coordination of training, discipline, and tenninations. On a continuous basis exercise judgment and assumes responsibility for decisions, consequences and results that have an impact on patients and the quality of service delivered by the depa11ment. Organizes and prioritizes work to meet changing needs.
Assist the Manager in staffing the department areas with adequate coverage, participate in meetings and projects and makes decisions based on previous follow up discussions with Manager. The Supervisor will take the initiative on identifying problems and implementing solutions. Resolves scheduling conflicts, monitors room utilization, and maintains clinic patient flow. Conducts patient interviews regarding clinic fees, billing problems, and insurance information. Researches issues relating to billing or charge capture, discusses issues with appropriate staff and takes necessary measures to resolve issues. Intervenes, as necessary, on issues relating to patient complaints, health care providers' concerns, and operational issues, and takes measures to correct situation or ensures appropriate personnel are involved.
Prepares and maintains clinic statistics and reports usingdatabase or spreadsheet software. Monitor time of service collections. Responsiblefor ordering office supplies, medical equipment, furniture, etc via SAP. Worksclosely with vendors. Performs other duties as required . Manger at White Marsh and Greenspring location must support each others clinic when one manager is absent.
Comprehensive understanding of medical and insurance terminology. Technical competence and demonstrated proficiency with medical insurance plans, billing regulations and managed care plans, applicable to outpatient care. Working knowledge of daily reconciliation and bank deposit processes. Working knowledge of value based purchasing and meaningful use criteria. Working knowledge of Employee Engagement. Working knowledge of Medical Terminology insurance required.
Effectively maintains leadership in a group environment and promotes teamwork. Demonstrates strong grammar and spelling skills. Uses clear and concise language. Requires excellent verbal communications, telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor. Requires proficiency in PC usage. Ability to perform with accuracy and attention to detail. Excellent time management skills. Excellent customer service orientation. Ability to manage multiple work priorities.